Residence Inn by Marriott Charlotte Uptown

Front Desk and Staff were really friendly/ knowledgeable. We needed extra sheets and pillows and they had them to us within 5 minutes. Location was fantastic and convenient for walking Uptown. Breakfast was much better then a lot of higher end hotels. The room was clean. Only reason I wouldn't give it a 5 is because the room was a little smaller then expected. Overall a Fantastic Experience.

During our Thanksgiving visit to Charlotte, North Carolina, there were several aspects of our stay worth mentioning. Starting with the positives, the hotel staff, especially at the front desk, were generally friendly and efficient. Our room was spacious and tidy, with a pleasing view of uptown Charlotte. However, there were some drawbacks. As a Navy retiree, I value consistency, which was lacking in the hotel's bar operations. It was closed on Thanksgiving, which I understood, but the following day, despite being staffed, it remained closed due to low attendance. This seemed to lack structure and order; I believe in adhering to posted hours regardless of customer turnout. Additionally, our room's toilet had a continuous running water issue, which we mitigated by shutting off the water valve. The hotel's prime location is a notable highlight, conveniently opposite the Bank of America Stadium. An update on my experience: I'm currently at the hotel bar, interacting with the same staff member as yesterday, who is the bartender. Her demeanor doesn't seem very welcoming to me, which is discouraging. I had intended to enjoy a few drinks here, but now I'm considering spending my evening elsewhere.

Older and dated multi story motel. The restaurant on site seemed more like a bar with take out. I did not see any servers other than the bar tender. The breakfast was fine but in a very small and crowded alcove behind the bar. Hotel staff were pleasant, but management staff was terrible. A $20.00 a day parking fee that was not disclosed to me at check in was added to my final bill for the parking lot located next door. We wont be back to this property.

I’m only giving it 3 stars for the location and convenience . My room was horrible and for almost $400 a night I expected better. Bathroom shower tiles weren’t safe. Almost cut my foot while showering. Pull out had rust stains all over the mattress (forgot to get a picture of that). Cold water knob was broken in kept spinning on tub. Windows open which isn’t safe with smaller kids. I know it’s not the Ritz, but I expected more for the price I paid!

We have stayed here multiple times and we are lifetime titanium. We asked for our room cleaned at 1130 and again at 2pm and Wes told we were on the “list” but apparently the first person we talked to at 1130 didn’t follow up and the front desk guy also didn’t do anything about it. We are now at 9pm and nothing was done. We are supposed to get every other service, which this is, and total blank. The food service people are great. If this isn’t corrected we won stay here again.

Amazing staff! Everyone working here is very nice and excellent at their jobs. Solid hotel breakfast in the morning. The building itself however, could use some updates: - Second floor room facing parking garage = lots of street and parking garage noise, including trash collection very early in the morning and a drummer playing on the street starting at 11:00am - Only one nightstand had outlets convenient for phone chargers, the other side I had to move the night stand to find a wall outlet. - Interiors feel a little dated, there are residence inns that feel nicer than this one. Unfortunately total noise cancellation is not something we can always expect as it is a hotel, but sucks when such obnoxious noise like a live drummer bleeds into your room in the morning.

Recently stayed at this hotel and woke with multiple bites on my hand, arm, and back. It was the morning of check out, and I didn't think much of it. They started to itch and burn a little as the day progressed. I was told that they were most like bed bug bites. Hopefully, that was not the case. If so I going to be pissed if they hitched a ride back home with us.